Your happiness is 100% guaranteed.

Let's make this easy for you! We pride ourselves on having the best return policy in the business.

90-Day Policy: Have a bouncy ball that doesn't bounce? Tell us, we'll issue you a credit, and then go ahead and bounce that ball into the trash. Or maybe it’s a Lego® set that came inside damaged packaging? We may want to take a closer look. Point is - some things are worth saving and some aren't. Regardless, if you have a defective item, we'll get you your money back.

Exceptions include:

- Custom products
- Seasonal merchandise
- Candy
- Special orders
- Inners that have been opened
- Products without the original packaging (ie lave lamp without the box)

Start a New Return

If you need to place a return, just follow these easy steps:

1) Log-in to your account
2) Click the Returns button on the top right of the green information panel
3) Complete the form
4) Either print the RMA label provided and tape it to the outside of your box OR write the RMA number provided on the outside of the box. *Returns cannot be accepted without the RMA number

Returns Shipping

You can use the shipping service of your choice (USPS, UPS, Fed Ex, carrier pigeon, etc). You are responsible for the return shipping cost on unwanted merchandise. Also, refunds do not include any shipping charges.

If you have any questions about this process, please contact our Account Managers.